Shipping Policy

Return, Refund & Exchange Policy — BLC Footwear

At BLC Footwear, we want you to feel confident when shopping for women's footwear. We take pride in our products and aim to provide a smooth and transparent shopping experience.

If you receive a product that does not meet your expectations, please review our Return, Refund & Exchange Policy below.

Store Name: BLC Footwear
Email: BLCFOOTWEAR@GMAIL.COM
Contact Number: 8799778759
Business Address: C-492, Phase 2, Nangloi, New Delhi, Delhi – 110041, India

1. Return and Exchange Timeframe

We offer a 24-hour return and exchange request window for eligible purchases.

  • You must contact us within 24 hours of receiving your order to request a return or exchange.

  • The request period starts from the date and time your order is marked as delivered.

  • Requests should include your order number, the reason for the request, and photographs where relevant.

  • Contact us at BLCFOOTWEAR@GMAIL.COM or call 8799778759 to initiate your request.

Please wait for our instructions before shipping any product back to us.

Important: The 24-hour window for ordinary returns and exchanges does not limit any mandatory legal rights or remedies you may have for defective, damaged, incorrect, or misdescribed products under applicable law.

2. Return Eligibility Criteria

To qualify for an ordinary return or exchange, the footwear should generally meet the following conditions:

  • The request is submitted within 24 hours of delivery.

  • The footwear is unused, unworn outdoors, and in its original condition.

  • The product is returned with its original box, packaging, tags, accessories, and other items supplied with the order, where applicable.

  • The product shows no signs of customer-caused damage, alteration, or misuse.

  • Proof of purchase, such as an order number or invoice, is provided.

We may inspect returned products to confirm their condition and the reason for the request.

These conditions apply to ordinary change-of-mind or size-related requests. They do not override applicable legal protections for products that are defective, damaged on arrival, incorrect, or materially different from their description.

3. How to Request a Return

Follow these steps to request a return:

Step 1: Contact us. Email BLCFOOTWEAR@GMAIL.COM or call 8799778759 within 24 hours of delivery.

Step 2: Provide order details. Share your order number, the product name, and the reason for your request.

Step 3: Share photographs if needed. For damaged, defective, or incorrect products, send clear photographs showing the issue and the product packaging.

Step 4: Receive instructions. Our team will review your request and inform you about eligibility, collection arrangements, and the next steps.

Step 5: Return the product. Pack the footwear securely and follow the return instructions provided by our team.

Please do not send products to our business address without receiving return instructions, as this may delay processing.

4. Refund Process and Timing

If your return is approved and a refund is due, we will process it as follows:

  • Review: We will check your request and, where necessary, inspect the returned product.

  • Approval: We will confirm whether the return is approved and the refund amount.

  • Refund initiation: Approved refunds will be initiated within 5 to 7 working days after approval or completion of any necessary inspection.

  • Payment method: Refunds will generally be issued to the original payment method. For cash-on-delivery orders, we may request valid bank account or UPI details through an appropriate channel.

  • Bank processing: After initiation, the time taken for the refund to appear in your account may depend on your bank or payment provider.

We will communicate any material delays where appropriate.

If a refund is required under applicable law, we will process it within the legally applicable timeframe. Our policy will not be used to delay or deny a mandatory refund.

Refund Amount

The refund will cover the amount due under the applicable return terms and law. Any treatment of original delivery charges or other fees will be communicated clearly and will comply with applicable requirements.

We will not deduct arbitrary handling, restocking, or other charges from refunds.

5. Exchange Options

We offer exchanges for eligible orders, subject to product availability and applicable law.

Depending on availability, you may request:

  • Size exchange: Exchange for another available size of the same product.

  • Product exchange: Request another product of equivalent or different value, subject to availability and any price difference agreed upon.

  • Alternative resolution: If the requested replacement is unavailable, we will discuss an appropriate alternative, including a refund where applicable.

All ordinary exchange requests must be initiated within 24 hours of delivery.

If the requested size or style is unavailable, we will inform you of the options available. We will not require you to accept an unsuitable replacement where a refund or other remedy is required by law.

Any difference in product price will be communicated before the exchange is confirmed.

6. Damaged, Defective, or Incorrect Products

We take product quality seriously. If you receive footwear that is damaged, defective, incorrect, or materially different from what was advertised or ordered, please contact us as soon as possible.

Email BLCFOOTWEAR@GMAIL.COM or call 8799778759 with your order number and photographs showing the issue, where available.

After reviewing the matter, we will arrange an appropriate remedy based on the circumstances and applicable law. This may include:

  • Replacement with the correct or an equivalent product.

  • Exchange, where suitable and available.

  • Refund where applicable.

  • Another legally appropriate resolution.

For verified damaged, defective, or incorrect products, BLC Footwear will bear reasonable return-shipping costs where required by law or under our applicable policy.

Please retain the product and its packaging until we provide instructions.

Your legal rights take priority: The 24-hour ordinary return window, product-condition requirements, and exclusions in this policy do not remove any remedy required by applicable consumer-protection law.

7. Non-Returnable Items

For ordinary change-of-mind returns or exchanges, the following may be ineligible:

  • Footwear that has been worn outdoors or shows signs of use beyond what is reasonably necessary to assess the product.

  • Products damaged after delivery because of misuse, improper care, or accidental damage caused by the customer.

  • Products that have been altered or repaired by the customer or an unauthorised third party.

  • Products returned without essential accessories or components supplied with the original order.

  • Products for which an ordinary return request is submitted after the 24-hour window, subject to applicable law.

Any final-sale, clearance, or special-condition products will be identified clearly before purchase where relevant.

These exclusions do not apply where doing so would unlawfully prevent a customer from obtaining a remedy for a defective, damaged, incorrect, or misdescribed product or another circumstance covered by mandatory law.

8. Return Shipping Costs

Return shipping costs will be handled fairly and transparently.

Damaged, defective, or incorrect products: BLC Footwear will arrange or cover reasonable return shipping where required by law or under our applicable policy.

Pickup availability: Return pickup depends on courier service availability at your address. If pickup is unavailable, we will provide appropriate instructions for returning the product.

No undisclosed return-shipping or handling charges will be imposed.

9. Orders Purchased at Wholesale Prices

BLC Footwear offers footwear at competitive wholesale prices. Orders involving larger quantities, special pricing, or negotiated bulk arrangements may have specific return and exchange conditions.

Where special conditions apply, they will be communicated before the order is placed or confirmed.

Any wholesale-specific condition remains subject to mandatory consumer-protection requirements where applicable. No special arrangement will remove a legal remedy required for defective, incorrect, or misdescribed goods.

10. Cancellations

If you wish to cancel an order, contact us as soon as possible at BLCFOOTWEAR@GMAIL.COM or 8799778759.

Cancellation requests depend on the stage of order processing and applicable law. If the order has already been dispatched, we may need to handle the request through the applicable delivery or return process.

Where a refund is due following cancellation, it will be processed in accordance with our refund procedures and applicable legal requirements.

11. Contact Us

For return, refund, or exchange assistance, contact us using the details below.

BLC Footwear

Email: BLCFOOTWEAR@GMAIL.COM
Contact Number: 8799778759
Business Address: C-492, Phase 2, Nangloi, New Delhi, Delhi – 110041, India

Customer Support Hours: Mon To Sat 10AM - 9PM

Please include your order number when contacting us so that we can assist you efficiently.

We aim to handle every eligible request fairly and communicate the outcome clearly.

12. Policy Updates

We may update this policy to reflect changes in our business procedures, shipping arrangements, or applicable law. The latest version will be published on our website with its updated date.

Any change will remain subject to applicable law and will not remove rights that customers are legally entitled to retain.

Thank you for shopping with BLC Footwear. We appreciate your trust and are committed to providing a transparent and reliable shopping experience.