Terms of Service — BLC Footwear

Welcome to BLC Footwear. These Terms of Service (“Terms”) govern your access to and use of our website, your purchases of footwear, and your interactions with our online store.

In these Terms, “BLC Footwear,” “we,” “us,” and “our” refer to BLC Footwear operating under the brand name BLC Footwear. “You” and “your” refer to any person visiting our website or purchasing products from us.

Business Address: C-492, Phase 2, Nangloi, New Delhi, Delhi – 110041, India
Email: BLCFOOTWEAR@GMAIL.COM
Contact Number: 8799778759
Website: WWW.BLCFOOTWEAR.IN

By accessing our website or placing an order, you agree to these Terms and our applicable Privacy Policy, Shipping Policy, and Return and Refund Policy. If you do not agree, please discontinue use of the website.

These Terms are subject to applicable Indian law, including consumer-protection legislation. Nothing in these Terms is intended to exclude or restrict any right that cannot legally be excluded or restricted.

1. Account Terms

1.1 Eligibility

You must be legally capable of entering into a binding contract under applicable Indian law to place an order. If you are under the age of majority, you may use our website only with the involvement and permission of a parent or legal guardian where required by law.

1.2 Account Registration

Some features may require you to create a customer account. If you create an account, you agree to provide accurate, current, and complete information and to update it when necessary.

You are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account, subject to applicable law.

Please notify us promptly at BLCFOOTWEAR@GMAIL.COM if you suspect unauthorised access to your account.

1.3 Account Suspension or Termination

We reserve the right to restrict, suspend, or terminate an account where there is reasonable evidence of fraud, misuse, unlawful activity, security risks, or a material breach of these Terms.

Where appropriate and legally required, we will provide notice or an opportunity to resolve the issue. Any action taken will be subject to applicable law and will not remove rights you have already acquired under a confirmed order.

2. Pricing and Payment

2.1 Product Prices

All prices displayed on our website are in Indian Rupees (INR) unless expressly stated otherwise.

BLC Footwear aims to offer women's footwear at competitive wholesale prices. Prices may vary by product, size, quantity, promotion, or applicable bulk-order arrangement.

Any minimum order quantity, bulk-purchase requirement, or special wholesale condition will be disclosed before you commit to the relevant purchase.

2.2 Taxes and Additional Charges

Applicable taxes, delivery charges, and other mandatory charges will be disclosed as required by law before you complete your purchase.

Where applicable, product prices and maximum retail prices (MRP) will be displayed in accordance with Indian pricing and packaged-commodity requirements.

2.3 Payment Methods

We may accept payment through the payment methods displayed at checkout, such as UPI, debit cards, credit cards, net banking, or other available payment services.

Payment processing may be handled by independent payment service providers. Your use of their services may also be subject to their respective terms and conditions.

You agree to provide accurate payment information and to use payment methods that you are authorised to use.

An order may not be processed until payment has been successfully completed, unless another payment arrangement has been expressly offered and confirmed.

2.4 Pricing or Listing Errors

We make reasonable efforts to ensure that prices and product information are accurate. However, an unintentional listing, technical, or pricing error may occur.

If we discover a material error affecting your order, we will contact you and explain the available options. Where an order cannot reasonably be fulfilled, we may cancel it in accordance with applicable law and refund payments received for the cancelled order.

We will not use pricing errors as a means to impose unfair or misleading terms on customers.

2.5 Promotions and Discounts

Promotional offers, discount codes, and special prices may be subject to specific conditions, including validity periods, product eligibility, minimum purchase values, or quantity limits.

The relevant conditions will be communicated with the offer. Promotions cannot be combined unless expressly permitted, and any restrictions must comply with applicable law.

3. Product Descriptions and Availability

3.1 Product Information

We aim to provide accurate descriptions, photographs, sizes, colours, materials, prices, and other relevant details for our women's footwear.

Product photographs are provided to help you assess the product. Actual colours may vary slightly depending on your screen, device, lighting, or display settings.

You should review the size information, product features, and other details before placing an order.

3.2 Manufacturing Variations

As a footwear manufacturer, we may make reasonable improvements to materials, finishing, packaging, or manufacturing processes where appropriate. Any material difference from the product offered will be handled in accordance with applicable law and the terms communicated at purchase.

We will not knowingly misrepresent a product's essential characteristics.

3.3 Product Availability

All products are subject to availability. Product listings do not guarantee that every size, colour, or quantity will remain in stock.

If a product becomes unavailable after you place an order, we will inform you and explain the available options, including cancellation and refund where appropriate.

3.4 Country of Origin and Other Disclosures

We will provide country-of-origin information and other product or seller disclosures required by applicable Indian law.

3.5 Product Use and Care

Please follow any care instructions supplied with your footwear. Ordinary wear, improper use, exposure to unsuitable conditions, or failure to follow care instructions may affect the product's appearance or durability.

Nothing in this section limits any rights you may have regarding defective products, misleading descriptions, or other legally recognised claims.

4. Order Placement and Acceptance

4.1 Placing an Order

When placing an order, you must provide accurate contact, billing, shipping, product, and payment information.

Please review your cart, delivery address, product selection, size, quantity, and final price before confirming your purchase.

By clicking the relevant order-confirmation or purchase button, you expressly indicate your intention to place the order and agree to pay the displayed amount.

4.2 Order Confirmation

After you place an order, we may send an acknowledgement or confirmation by email, SMS, or another available communication method.

An automated acknowledgement confirms receipt of your order details but does not necessarily mean that the order has been dispatched.

4.3 Acceptance and Processing

An order is subject to verification and fulfilment. We may need to verify payment, stock availability, delivery details, or suspected fraudulent activity before processing it.

Where we cannot fulfil an order, we will inform you and arrange any applicable refund in accordance with law.

4.4 Order Cancellation

If you need to cancel an order, please contact us as soon as possible at BLCFOOTWEAR@GMAIL.COM or 8799778759.

Cancellation requests are subject to the stage of processing, the disclosed cancellation policy, and applicable law. An order that has already been dispatched may need to be handled through the return or delivery process.

We will not impose cancellation charges on consumers in circumstances prohibited by applicable law.

4.5 Bulk and Wholesale Orders

Orders involving large quantities, special product selections, or negotiated wholesale prices may be subject to additional terms confirmed in a quotation, invoice, or written order confirmation.

Any minimum order quantity, advance payment, dispatch schedule, or special cancellation condition applicable to a bulk order will be communicated before you commit to it.

If there is a conflict between a specific written wholesale agreement and these general Terms, the specific agreement will apply to the extent permitted by law.

5. Shipping and Delivery

5.1 Delivery Areas

We currently offer delivery to [DELIVERY AREAS / COUNTRIES SERVED], subject to product availability and courier coverage.

Delivery availability will be assessed using the address provided at checkout.

5.2 Processing and Delivery Timelines

Our estimated order-processing time is [ORDER PROCESSING TIME], and our estimated delivery time is [DELIVERY TIME] from dispatch, subject to the delivery location and the information displayed at checkout.

These are estimates unless expressly stated otherwise. Delays may occur because of courier operations, weather, public holidays, transport disruptions, or other circumstances beyond our reasonable control.

We will make reasonable efforts to communicate significant delays where appropriate.

5.3 Shipping Charges

Shipping charges, if applicable, will be displayed before you complete your purchase.

Any free-shipping offer, minimum order value for free delivery, or additional delivery condition will be communicated with the relevant offer.

5.4 Customer Responsibilities

You are responsible for providing a complete and accurate delivery address and a valid contact number.

If delivery fails because of incorrect information, repeated unavailability, or refusal of delivery, we may need to coordinate redelivery or a return to sender. Any additional charges will be disclosed and applied only where lawful.

5.5 Damaged, Missing, or Incorrect Deliveries

If your order arrives damaged, incomplete, or different from what you ordered, contact us at BLCFOOTWEAR@GMAIL.COM or 8799778759.

Please provide your order number and relevant photographs or other information where reasonably available to help us investigate. You should report the issue as soon as practicable.

Any reporting request will not remove rights available to you under applicable law.

5.6 Risk and Delivery Issues

We will work with our delivery partners to investigate lost, delayed, or misdelivered orders. Your rights and our obligations regarding delivery remain subject to applicable law and the terms communicated at checkout.

6. Returns, Exchanges, and Refunds

Our detailed return and refund conditions are available in our separate Return and Refund Policy, which forms part of these Terms.

6.1 Return Requests

To request a return or exchange, contact us at BLCFOOTWEAR@GMAIL.COM or 8799778759 within [RETURN REQUEST WINDOW] of delivery.

Please provide your order number, the reason for your request, and any supporting photographs where relevant.

6.2 Eligibility and Product Condition

For a change-of-mind return, products may be required to be unused, unwashed, undamaged, and returned with their original packaging, labels, and accessories, subject to our published policy and applicable law.

Products that are damaged, defective, incorrect, or materially different from their description will be assessed under the applicable return policy and legal requirements.

We will not apply a blanket exclusion that removes a consumer's rights where a product is defective, misrepresented, or otherwise covered by a mandatory legal remedy.

6.3 Exchange Policy

Exchanges are subject to stock availability, product eligibility, and the applicable exchange policy.

If the requested replacement size or product is unavailable, we will communicate the available lawful alternatives.

6.4 Refunds

Once a return or cancellation is approved, the refund will be processed within [REFUND PROCESSING TIME] using the original payment method or another method agreed upon where appropriate and permitted by law.

The time it takes for the refunded amount to appear in your account may depend on your bank or payment service provider.

Where a refund is required by law, this policy will not be interpreted to delay or deny that refund.

6.5 Return Shipping Costs

Responsibility for return shipping costs will be determined by the circumstances and our published Return and Refund Policy.

Where the product is defective, incorrect, damaged on arrival, or otherwise eligible for a remedy under applicable law, we will handle return costs in accordance with the applicable legal requirements.

6.6 Statutory Rights

Nothing in this section limits any mandatory rights or remedies available to customers under Indian consumer-protection law.

7. Prohibited Uses

You agree not to use our website or services:

• For any unlawful, fraudulent, deceptive, or unauthorised purpose.

• To provide false contact, billing, shipping, or payment information.

• To interfere with website security, access restricted systems, or disrupt the store's operation.

• To introduce malicious code, viruses, or other harmful technology.

• To scrape, copy, or collect website information through automated means in violation of applicable law or our legitimate rights.

• To misuse promotional offers or attempt unauthorised payment activity.

• To infringe our intellectual property rights or the rights of others.

• To submit abusive, threatening, misleading, or unlawful content.

• To engage in activity that violates these Terms or applicable law.

We may investigate suspected misuse and take proportionate action, including restricting access or reporting unlawful conduct to the appropriate authorities where necessary.

8. Intellectual Property

Unless otherwise stated, the content of our website—including the BLC Footwear name and logo, product photographs, descriptions, graphics, and other original materials—is owned by us or used with permission and is protected by applicable intellectual property laws.

You may view and use website content for personal shopping and other lawful purposes permitted by us.

You must not reproduce, republish, distribute, modify, or commercially exploit our protected content without prior written permission, except where permitted by law.

Purchasing a product does not transfer ownership of our brand, logo, photographs, or other intellectual property.

9. Third-Party Services and Links

Our website may use third-party services for payment processing, website hosting, analytics, customer communications, and shipping.

Your use of third-party services may also be governed by their own terms and privacy policies.

We are not responsible for independent third-party websites or services beyond our obligations under applicable law. However, this section does not remove any responsibility we may have for services or conduct for which we are legally accountable.

10. Privacy and Personal Information

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, disclose, retain, and protect personal information.

By placing an order or interacting with our store, you acknowledge that your information may be processed as described in that policy and in accordance with applicable law.

Our Privacy Policy is available at [PRIVACY POLICY URL].

11. Limitation of Liability

To the extent permitted by applicable law, BLC Footwear will not be liable for indirect or consequential losses arising from circumstances beyond our reasonable control, such as third-party service interruptions or courier delays, where such exclusion is legally permissible.

We will not be responsible for losses resulting from your provision of materially incorrect information or unauthorised use of your account, except to the extent caused by our own breach of duty or otherwise required by law.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by Indian law. These Terms do not remove any applicable consumer rights, statutory remedies, or legal protections concerning defective products, misleading representations, or deficient services.

We will take reasonable steps to resolve verified order, payment, and delivery issues in accordance with our policies and applicable law.

12. Indemnification

To the extent permitted by law, you agree to be responsible for losses or reasonable expenses directly caused by your unlawful use of our website, infringement of third-party rights, or material breach of these Terms.

This provision does not require you to indemnify us for losses caused by our own unlawful conduct, negligence where liability cannot legally be excluded, or breach of applicable law.

13. Changes to These Terms

We may update these Terms to reflect changes in our products, services, business operations, or legal obligations.

The updated Terms will be published on this page with a revised “Last Updated” date. Where required by law, we will notify affected customers or obtain consent for material changes.

Changes will not retroactively remove rights or remedies relating to purchases already completed where applicable law protects those rights.

We encourage you to review these Terms periodically.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Subject to applicable law, disputes relating to these Terms will be dealt with by competent courts or authorities in New Delhi, India.

Nothing in this section prevents a consumer from pursuing a complaint before a consumer commission or another forum that has jurisdiction under applicable Indian law.

15. Grievance Redressal and Contact Information

If you have questions, complaints, or concerns regarding an order or these Terms, please contact us using the details below.

Store Name: BLC Footwear
Legal Business Name: BLC Footwear
Business Address: C-492, Phase 2, Nangloi, New Delhi, Delhi – 110041, India
Email Address: BLCFOOTWEAR@GMAIL.COM
Contact Number: 8799778759
Website: www.BLCFootwear.in

Grievance Email: BLCFOOTWEAR@GMAIL.COM
Grievance Address: C-492, Phase 2, Nangloi, New Delhi, Delhi – 110041, India

Where the Consumer Protection (E-Commerce) Rules, 2020 apply, we will acknowledge consumer complaints within 48 hours and endeavour to resolve them within the prescribed period of one month from receipt, as required by law.

Please include your order number and a description of the issue so we can assist you efficiently. Avoid sharing passwords, OTPs, or full payment-card details.

16. Severability and Entire Agreement

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permissible.

These Terms, together with the applicable policies and any specific written order terms, govern your use of our website and purchases from BLC Footwear, subject to mandatory provisions of applicable law.

17. Final Acknowledgement

Thank you for choosing BLC Footwear.

We are committed to providing women's footwear at competitive wholesale prices and to making your shopping experience straightforward, transparent, and reliable.

By using our website and placing an order, you agree to these Terms subject to your rights under applicable law.